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Xerox phaser error codes Free Tech Support 877.755.5300
Xerox Phaser 7700 Error Codes, xerox troubleshooting, phaser errors, phaser jams, xerox jams, xerox phaser error messages.
Xerox Phaser 7700 Error Code 10
Error Description: LASER UNIT FAILURE
Possible Solution: Remove Rear Cover , Disconnect P400 , and P401 on the Engine Control
Board. . Inspect both connectors to determine they are fully engaged as a unit. Re-engage, if necessary.
Carefully reinsert the plugs into their joint socket and FIRMLY seat them.
If the problem persists, replace the Laser Unit ,and , or , the Engine Control Board
Need Part? laser unit click here engine control board click here
Have Questions? Aim Live Chat
Xerox Phaser 7700 Error Code 11
Error Description: LASER UNIT POLYGON MOTOR FAILURE
Possible Solution: Remove Rear Cover , Disconnect P400 , on the Engine Control Board.
Inspect both connectors to determine they are fully engaged as a unit. Re-engage, if necessary.
Carefully reinsert the plugs into their joint socket and FIRMLY seat them.
Replace the Laser Unit , If the problem persists, replace the Engine Control Board
Need Part? laser unit click here engine control board click here
Have Questions? Aim Live Chat
Xerox Phaser 7700 Error Code 12, 13 ,14 & 15
Error Description ATC SENSOR FAILURE
Possible Solution: Remove the Rear Cover , and Rear Shield , Measure the voltage at P534-5 on the Engine Control Board. Does the voltage measure between +1 VDC and +3 VDC?
Yes - Replace the Engine Control Board
No- Replace the Developer Housing Assembly
Replace the Engine Control Board , Replace the Developer Housing Assembly
Note If this failure reoccurs three times successively, an Engine NVRAM
value is set preventing further printer use until the NVRAM Access /
Clear Tech Rep Fault / Clear <09-380 ~ 09-383> is run.
Need Part? engine control board click here
Have Questions? Aim Live Chat
Xerox Phaser 7700 Error Code 30
Error Description: Accumulator Belt HOME POSITION TOOK TOO LONG.
Possible Solution See Below
Ensure the Accumulator Belt shipping restraints have been removed.
Enter Service Diagnostics Mode
Run the “Clear Tech Rep Fault”
Lower the Main Release Lever and return to the upright position to reestablish electrical
connections to the belt.
Open the RH Door and defeat the interlock switch.
Look for rotation of the Accumulator Belt during the following test.
Enter Adjustments / Calibrations menu.
Run the “Belt Edge Learn” test.
If the problem persists, replace the Engine Control Board
Need Part? engine control board click here
Have Questions? Aim Live Chat
Xerox Phaser 7700 Error Code 40
Error Description: FUSER MAIN LAMP FAILURE
Possible Solution: Switch printer power OFF. Remove the Fuser Assembly.
Warning Fuser may be very hot. Use extreme caution to prevent burns.
Measure the resistance between the Fuser Assembly connector P600-4 and P600-6
Does the resistance measure between 20K and 100K ohms?
No ? - Replace the Fuser Assembly.
Yes ? - Reinstall Fuser. , Remove the Rear Cover , Rear Shield and
the Rear Shield Bracket , Measure the resistance between P404A-1
Does the resistance measure between 20K and 100K ohms?
No ?
Repair or replace the wiring harness between the Engine Control Board and the Fuser.
Replace the Engine Control Board
Need Part? engine control board click here
Have Questions? Aim Live Chat
Xerox Phaser 7700 Error Code 54
Error Description: FAN FAILURE
Possible Solution: Enter Service Diagnostics Mode. , Run the “Fuser Fan” test. Does the Fuser Fan operate?
If yes, replace the low voltage power supply fan
If no ,replace the fuser fan.
Need Part?
Have Questions? Aim Live Chat
Xerox Phaser 7700 Error Code 60
Error Description: DRUM MOTOR FAILURE
Possible Solution: Enter Service Diagnostics Mode and run the “Print Cartridge Motor” test.
Does the motor run?
Yes - Replace the Engine Control Board
No - Remove the Rear Cover , the Rear Cover Shield , Measure the voltage at the Print Engine Controller Interface Board P407-4(+) and frame ground. Is the voltage +5 VDC?
No - Replace the Engine Control Board
Need Part? Engine Control Board Click here
Have Questions? Aim Live Chat
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Xerox phaser 7750 Error Code: 80
Error Description: Engine Logic Board Failure, Code 80
Possible Solution:
1. Cycle power to the printer to clear the error.
2. Did this clear the error? If, yes problem resolved , if no, replace the engine control board , or,
The image processor board
Need Part? Click engine control board click here image processor click here
Have Questions? Aim Live Chat
Xerox phaser 7750 Error Code: 12 , 13 , 14
Error Description:
The ATC Sensor detects an insufficient amount of developer.
Yellow ATC Sensor Failure, Code 12
Magenta ATC Sensor Failure, Code 13
Cyan ATC Sensor Failure, Code 14
Possible Solution:
1. Check the ATC sensor wiring harness
Yellow = P/J129
Magenta = P/J 130
Cyan = P/J 131
2. Is the wiring harness or the sensor
defective? If yes , Replace the ATC Sensor and/or wiring harness.
Note: ( the atc sensor and wire harness is part of the developer housing assembly.)
1. Remove the Rear Cover and Rear
Shield.
2. Measure the voltage at...
Yellow = P405B3
Magenta = P405B8
Cyan = P405A10
on the engine control board.
3. Is the voltage between +1 and
+3 VDC? If yes , replace the engine control board
Need Part? Click engine control board click here
Have Questions? Aim Live Chat
Xerox phaser 7750 Error Code: 86
Error Description: High-Voltage Power Supply Failure, Code 86
Possible Solution:
1. Cycle power to the printer to clear the error.
2. Did this clear the error?
Replace in the following order:
T3 HVPS
Image Processor Board
Need Part? Click T3 High Voltage Power Supply click here image processor click here
Have Questions? Aim Live Chat
Xerox phaser 7750 Error Code: 82
Error Description: Engine Logic Board RAM/ROM Failure, Code 82
Possible Solution:
1. Cycle power to the printer to clear the error.
2. Did this clear the error? If no Replace the engine control board.
Need Part? Click Engine Control Board click here
Have Questions? Aim Live Chat
Xerox Phaser 7750 Error Code 43
Error Description: Fuser Time Failure, Code 43
Possible Solution:
1. Turn OFF power, remove the Fuser Assembly and allow it to cool down.
2. Measure the resistance between the Fuser connector P600-4 and P600-6.
3. Does the resistance measure between 30 K and 190 K Ohms?
If no, replace the fuser
If yes ,
1. Measure the resistance between fuser connector P600-1 and P600-12.
2. Does the resistance measure 20 Ohms or less?
If no, replace the fuser
Need Part? Click Order Fuser click here
Have Questions? Aim Live Chat
Xerox Phaser 7750 Error Code 41
Error Description: Install or Reseat Fuser, Code 41
Possible Solution:
1. Turn OFF power and remove the FuserAssembly.
2. Measure the resistance between the fuser connector P600-4 and P600-6.
3. Does the resistance measure between 30 K and 190 K Ohms?
If no, replace the fuser
If yes,
1. Reinstall the fuser assembly.
2. Enter service diagnostics.
3. From the Sensor Tests run the Fuser Temperature test.
4. Is the temperature indicated approximately 165o C?
If no, replace the fuser
Note:
If this failure reoccurs three times successively, an Engine NVRAM value is set
preventing further printer use until the Clear Tech Rep Fault is performed.
Need Part? Click Order Fuser click here
Have Questions? Aim Live Chat
Xerox Phaser 7750 Error Code: 10 & 11
Error Description:
Laser Unit Failure, Code 10
Laser Unit Polygon Motor Failure, Code 11
Possible Solution:
1. Remove the rear cover from the printer.
2. Disconnect P401 and P402 from the Engine Control Board.
3. Carefully reinsert the plugs into their joint socket and FIRMLY seat them.
4. Did this fix the problem?
If yes , your issue has been resolved.
If no , replace your laser unit
If the problem persists, replace the engine control board.
Need Part? Click laser unit click here (You must perform the RegiCon Adjustment after replacing the laser unit.) engine control board click here Have Questions? Aim Live Chat
Xerox Phaser 7750 Error Code 7-274
Error Description: Tray 1/MPT Size Sensor 7-274 Code
Possible Solution:
1 Is J610-2 between +0.15 and +3.1 VDC? If , yes got to step 2 / If no go to step 3
2 Is J532B-6 between +0.15 and +3.1 VDC? YES ?
Replace in the following order: engine control interface board. engine control board
3 Is +3.3 VDC present at J610-1? If yes Replace the Tray 1/MPT assembly.
If no go to step 4
4 Is +3.3 VDC present at J532B-7? No ?
Replace in the following order: engine control interface board. engine control board
Need Part? Click engine control board click here engine control interface board click here mpt tray click here
Have Questions? Aim Live Chat
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Xerox phaser 6250 Error Code F
Error Description: Jam at Fuser: Jam F
Possible Solution:
1 Check the following for evidence of fault or damage: Exit Actuator & Sensor, Fuser Assembly, Front Cover, Chute In Assembly Transfer Roller, Imaging Unit, If any parts are damaged replace soon as possibly .
2 Remove the Fuser and check for broken or bent pins.
3 Reinstall the Fuser. Does error recur after the Fuser Assembly has been replaced?
Replace the Fuser Assembly.
Need Part? Click For fuser click here
Have Questions? Aim Live Chat
Xerox Phaser 6250 Error Code JAM RR
Error Description: Jam at Registration Roller: Jam RR
Possible Solution:
1 Check the following for evidence of fault or damage.
Registration Actuator, PL 9.1.9
Chute Assembly Registration,
If parts are damaged , Clean or replace the parts concerned.
Need Part? Have Questions? Aim Live Chat
Xerox Phaser 6250 Error Code Instal or Reseat Fuser
Error Description: Install or Reseat Fuser
Possible Solution: 1 Cycle power to the printer. Does the error recur? If yes , go to step 2
Check the Fuser Assembly for fault or damage if yes,
Replace the Fuser Assembly,
If problem precise Replace the Engine Control Board,
.Need Part? Click Fuser click here Engine Control Board click here
Warning:
Ensure the power to the printer is off
and the power cord is disconnected from the wall outlet prior to servicing this unit.
Have Questions? Aim Live Chat
Xerox Phaser 6250 Error Code 07
Error Description: Laser Failure
Possible Solution: Check and reseat P/J151 on the Laser Unit. Does the printer function correctly if the harness is reseated? If yes, your finished problem fixed . If no Replace the Laser Unit.
Need Part? Click Laser click here Have Questions? Aim Live Chat
Xerox Phaser 6250 Error Code 81
Error Description: Controller to Engine Communications Failure
Possible Solution: Cycle power to the printer. Is the error cleared? If yes , you service is complete.
If no , reseat the Image Processor Board to Engine Control Board. Did the error clear ? If yes, your complete
If no , Replace the Image Processor Board,
If problem precise Replace the Engine Control Board
Note
When replacing the Image Processor Board, the NVRAM, memory,
configuration chip (‘i’ button), and hard drive must be transferred to the new
Image Processor Board. When replacing the Engine Control Board the Store/
Restore functions can be used to transfer data from the NVRAM to the new board
instead of transferring the NVRAM.
NEED PART? CLICK Engine Control Board click here image processor click here
Have Questions? Aim Live Chat
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Xerox Phaser 8400 Error Code 7,009.42
Error Description: The Print head is tilted back but not properly restrained.
Possible Solution:
1. Check that the right and left Print head Restraints operate correctly and are not damaged.
2. Check that the Wiper Assembly is aligned correctly
3. Remove the Print head and clean around the Print head tilt gears.
4. Check that the Process Drive gears are correctly aligned and homed.
5. (make sure if it is no homed you put it into home position . )
If the problem persist replace the process drive assembly or the exit module
Need Part? Click proces drive click here exit module click here
Have Questions? Aim Live Chat
Xerox Phaser 8400 Error Code 7,015.48
Error Description: The head tilt restraint spring is out of place.
Possible Solution:
1. Reboot the printer.Did this correct the problem? If yes your complete . If no go to step 2
2. Has ink spilled ink around the Print head that prevents the Print head from moving to its center position? You should be able to push the Print head right to left.
3. Check the Process Drive for obstructions or damaged. Remove any obstructions.
4.
Need Part? Click Process Drive Assembly Head Maintenance Clutch
Have Questions? Aim Live Chat
XEROX PHASER 8400 ERROR CODE 7,002.44
Error Description: Process Motor Gearbox Faults
Possible Solution: The process motor stalled during operation. Follow these steps to check your printer .
Verify the Process Drive system is properly homed, if not properly homed remove the process drive motor align it and re-install , and power up the printer .Did this fix the problem ? If yes service complete.
If no please proceed to the next step. Use Service Diagnostics to run the Tilt Axis Drive test.
Did the process drive fail? If so, replace the process motor assembly.
Verify the transfix cams are not damaged. Are the cams damaged ? If so, replace the transfix cam assembly.
Need Part? Click process motor click here transfix cam click here
Have Questions? Aim Live Chat
Xerox Phaser 8400 Error Code 9,005.49
Error Description: The cyan ink melt heater is On, but ink is not dripping.
Possible Solution: Is the ink Genuine Xerox? Are they the correct sticks for the model?
Replace the Ink with Xerox Ink. If problem persists Test the ink melt heaters.
Run the appropriate Ink Melt [1, 2, 3,4] Heater test in diagnostic menu.
Replace the Ink Loader.
Need Part? Click need ink loader click here Have Questions? Aim Live Chat
Xerox Phaser 8400 Error 7.008.41
Error Description: The head tilt is not engaged, or the Printhead is stuck in the tilt
position by the tilt arms.
Possible Solution: Reboot the printer. Did this correct the problem? If yes your finished. If no, go to next step.
Check the printer for ink spills on the Head Tilt Gear and the drive train. Remove any spilt ink or, any loose ink from the area of the head tilt gear. Reboot is the problem fixed? If yes your complete .
If no , go to next step. Ensure the Process Drive is correctly aligned and homed. If not homed
Manually home and put in correct position. If problem reoccurs .
Replace the following parts: Process Drive Assembly . Head Maintenance Clutch.
Need Part? Click Process Drive Assembly Head Maintenance Clutch
Have Questions? Aim Live Chat
Xerox Phaser 8400 Error Code 37.016.43
Error Description: 50V Power Supply Fault
Possible Solution: 1.Measure the 50 V power supply output. The test point is located on the power control board below the main board RAM DIMMs. Is the power supply within specification?
Unplug the following Electronics Module connectors. This step disconnects all other external circuits so the Electronics Module can be tested alone:
Test the following components:
■ Power Control to I/O board (J800 – gray ribbon cable on right side)
■ Power Control right (J400 – 16 wire, multi-color)
■ Print head data interface (J130 – gray ribbon cable on top side)
■ Wave amp signal (J790) short gray ribbon cable located on left side)
■ Print head power connector
■ Power Control left (J390 – 34 wire, multicolor)
■ Y-Axis motor (J280)
Does the problem still exits? Replace the electronics module
Need Part? Click electronic module click here Have Questions? Aim Live Chat
Xerox Phaser 8400 Error 37.022.40
Error Description: Pressure pump motor disconnect.
Possible Solution: Run the Pressure Pump Motor test. Did the test pass? If yes , Replace the Electronics Module. If no, got to next step . Check the Purge Pump wiring. Is the wiring damaged?
Replace the purge pump.
Need Part? Click purge pump click here electronic module click here
Have Questions? Aim Live Chat
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Xerox Phaer 8500 Error Code 7,015.48
Error Description: The head tilt restraint spring is out of place.
Possible Solution:
1. Reboot the printer.Did this correct the problem? If yes your complete . If no go to step 2
2. Has ink spilled ink around the Print head that prevents the Print head from moving to its center position? You should be able to push the Print head right to left.
3. Check the Process Drive for obstructions or damaged. Remove any obstructions.
4.
Need Part? Click Process Drive Assembly Head Maintenance Clutch Have Questions? Aim Live Chat
Xerox PHaser 8500 Error Code 7,009.42
Error Description: The Print head is tilted back but not properly restrained.
Possible Solution:
1. Check that the right and left Print head Restraints operate correctly and are not damaged.
2. Check that the Wiper Assembly is aligned correctly
3. Remove the Print head and clean around the Print head tilt gears.
4. Check that the Process Drive gears are correctly aligned and homed.
5. (make sure if it is no homed you put it into home position . )
If the problem persist replace the process drive assembly or the exit module
Need Part? Click proces drive click here exit module click here
Have Questions? Aim Live Chat
Xerox Phaser 8500 8550 Error Codes
Error Description: The head tilt is not engaged, or the Printhead is stuck in the tilt position by the tilt arms.
Possible Solution: Reboot the printer. Did this correct the problem? If yes your finished. If no, go to next step. Check the printer for ink spills on the Head Tilt Gear and the drive train. Remove any spilt ink or, any loose ink from the area of the head tilt gear. Reboot is the problem fixed? If yes your complete .
If no , go to next step. Ensure the Process Drive is correctly aligned and homed. If not homed
Manually home and put in correct position. If problem reoccurs .
Replace the following parts: Process Drive Assembly . Head Maintenance Clutch.
Need Part? Click Process Drive Assembly Head Maintenance Clutch
Have Questions? Aim Live Chat
Xerox Phaser 8500 8550 Error Code 37,016.43
Error Description: 50V Power Supply Fault
Possible Solution: 1.Measure the 50 V power supply output. The test point is located on the power control board below the main board RAM DIMMs. Is the power supply within specification?
Unplug the following Electronics Module connectors. This step disconnects all other external circuits so the Electronics Module can be tested alone:
Test the following components:
■ Power Control to I/O board (J800 – gray ribbon cable on right side)
■ Power Control right (J400 – 16 wire, multi-color)
■ Print head data interface (J130 – gray ribbon cable on top side)
■ Wave amp signal (J790) short gray ribbon cable located on left side)
■ Print head power connector
■ Power Control left (J390 – 34 wire, multicolor)
■ Y-Axis motor (J280)
Does the problem still exits? Replace the electronics module
Need Part? Click electronic module click here
Have Questions? Aim Live Chat
Xerox Phaser 8500 8500 Error Code 37,022.40
Error Description: Pressure pump motor disconnect.
Possible Solution: Run the Pressure Pump Motor test. Did the test pass? If yes , Replace the Electronics Module. If no, got to next step . Check the Purge Pump wiring. Is the wiring damaged?
Replace the purge pump.
Need Part? Click purge pump click here electronic module click here
Have Questions? Aim Live Chat
Xerox Phaser 8500 8550 Error Code 7,008.41
Error Description: The head tilt is not engaged, or the Printhead is stuck in the tilt position by the tilt arms.
Possible Solution: Reboot the printer. Did this correct the problem? If yes your finished. If no, go to next step.
Check the printer for ink spills on the Head Tilt Gear and the drive train. Remove any spilt ink or, any loose ink from the area of the head tilt gear. Reboot is the problem fixed? If yes your complete .
If no , go to next step. Ensure the Process Drive is correctly aligned and homed. If not homed
Manually home and put in correct position. If problem reoccurs .
Replace the following parts: Process Drive Assembly . Head Maintenance Clutch.
Need Part? Click Process Drive Assembly Head Maintenance Clutch Have Questions? Aim Live Chat
Xerox Phaser Error Code 37,016.43
Error Description: 50V Power Supply Fault
Possible Solution: 1.Measure the 50 V power supply output. The test point is located on the power control board below the main board RAM DIMMs. Is the power supply within specification?
Unplug the following Electronics Module connectors. This step disconnects all other external circuits so the Electronics Module can be tested alone:
Test the following components:
■ Power Control to I/O board (J800 – gray ribbon cable on right side)
■ Power Control right (J400 – 16 wire, multi-color)
■ Print head data interface (J130 – gray ribbon cable on top side)
■ Wave amp signal (J790) short gray ribbon cable located on left side)
■ Print head power connector
■ Power Control left (J390 – 34 wire, multicolor)
■ Y-Axis motor (J280)
Does the problem still exits? Replace the electronics module
Need Part? Click electronic module click here Have Questions? Aim Live Chat
Xerox Phaser 8500 Error Code 37,022.40
Error Description: Pressure pump motor disconnect.
Possible Solution: Run the Pressure Pump Motor test. Did the test pass? If yes , Replace the Electronics Module. If no, got to next step . Check the Purge Pump wiring. Is the wiring damaged?
Replace the purge pump.
Need Part? Click purge pump click here electronic module click here Have Questions? Aim Live Chat
Xerox Phaser 8500 8500 Error Code 7,002.44
Error Description: Process Motor Gearbox Faults
Possible Solution: The process motor stalled during operation. Follow these steps to check your printer .
Verify the Process Drive system is properly homed, if not properly homed remove the process drive motor align it and re-install , and power up the printer .Did this fix the problem ? If yes service complete.
If no please proceed to the next step. Use Service Diagnostics to run the Tilt Axis Drive test.
Did the process drive fail? If so, replace the process motor assembly.
Verify the transfix cams are not damaged. Are the cams damaged ? If so, replace the transfix cam assembly.
Need Part? Click process motor click here transfix cam click here
Have Questions? Aim Live Chat
Xerox Phaser 8500 8550 Error Code 9,005.49
Error Description: The cyan ink melt heater is On, but ink is not dripping.
Possible Solution: Is the ink Genuine Xerox? Are they the correct sticks for the model?
Replace the Ink with Xerox Ink. If problem persists Test the ink melt heaters.
Run the appropriate Ink Melt [1, 2, 3,4] Heater test in diagnostic menu.
Replace the Ink Loader.
Need Part? Click need ink loader click here Have Questions? Aim Live Chat
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Xerox Phaser 6300/6350 Error Code 07
Error Description: Laser unit failure
Possible Solution:
Check the Laser Unit connections. Are P/J15 and P/J151 connected? If not connect them.
Remove and reseat ROS Harness connector J151 to the Laser Unit.
If the error persist, replace the following parts. Laser unit engine control board.
Need Part? Click laser unit click here engine board click here Have Questions? Aim Live Chat
Xerox Phaser 6300/6350 Error Code 50
Error Description: Fuser Fan Failure
Possible Solution:
Check the Fuser Fan for damage. Remove the Front Cover.
Check the Fuser Fan connection. If the connection is loose reconnect it.
Test the Fuser Fan.
Run the Service Diagnostics Fuser Fan test.
If problem persist replace the fuser fan..
Need Part? Click fuser fan click here Have Questions? Aim Live Chat
Xerox Phaser 6300/6350 Error Code 72
Error Description: nvram error
Possible Solution: Cycle printer power. Does the error persist? If so, go to the next step.
Is P/J144 on the EEPROM Board properly seated and defect free? If yes , go to the next step.
If no, replace the eeprom board.
Replace the Engine Control Board
Need Part? Click engine board click here eeprom click here
Have Questions? Aim Live Chat
Xerox Phaser 6300/6350 error codes 104
Error Description: Developer Motor Failure
Possible Solution:
Check the Developer Drive Assembly for damage.
Check the Developer Motor connection.
Check the Developer Motor in diagnostic mode .
If problem persists replace the developer drive connection.
Need Part? Click developer drive click here Have Questions? Aim Live Chat
Xerox Phaser 6300 6350 Error Code 105
Error Description: main motor failure
Possible Solution:
Check the Main Drive Assembly for damage.
Check the Main Motor connection.
Run the Service Diagnostics Main Motor test.
Check for +24 V to the Main Motor.
If the problem persist replace the main motor assembly and , or the engine control board
Need Part? Click main motor assembly engine control board
Have Questions? Aim Live Chat
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Xerox Phaser 4400 error codes, xerox troubleshooting, phaser errors, phaser jams, xerox jams, xerox phaser error
Wednesday, May 12, 2010
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